Refund Policy

Last updated October 25, 2026

You pay upfront for a piece of work (a listing, a language, a video…). It is used only when that work is done. Here's what happens when something isn't right.

Automatic — no need to ask

• A listing, translation or video that fails is never counted; you can make it again.
• If you were charged twice for the same thing, we refund the duplicate.

Unused purchases

Anything you bought and haven't used yet is refundable within 14 days of the payment. In a package, the used parts are deducted at their single price. Refunds go back to the original payment method through Stripe, usually within 5–10 business days.

Finished work

Finished work uses AI and rendering capacity as soon as it's made, so it isn't refundable. If it has a clear defect — a text over Shopify's limits, a broken image, missing audio — email us within 14 days and we fix it or make it again at no cost.

Pay-as-you-go balance

Unused balance is refundable within 14 days of the top-up.

How to ask

Email contact@web-univers.com from the address you sign in with. We reply within 2 business days. Charges appear on your statement as WEB UNIVERS LLC.

Contact

WEB UNIVERS LLC, 30 North Gould Street, Sheridan, WY 82801, United States · contact@web-univers.com